Licence 'Admin' users have the possibility of checking the licence connection history via the "Licence accesses" app in the Licence configuration portal.
This history is divided into 2 parts, which can be reached through the tabs to the left of the screen:
This lists the accesses of internal users of your company. The information provided is:
The user name (login)
The precise date and time of each connection
'ACTITO support' access
To be able to help you with problems, questions, technical operations or bugs encountered in your licence, the Actito teams might have to connect to your licence to investigate directly.
For transparency purposes, all these connections are listed in the "ACTITO support" tab.
In addition to the access moment, you will be able to see the reference of the ticket related to the problem which required the connection, as well as an additional description.
The Actito_support account
When the Actito teams have to access your licence for an operation or a specific problem, they will systematically use a secured account called 'actito_support'.
With GDPR compliance in mind, this account is created with a specific rights configuration that gives access to every application in your licence, except everything related to data exports. Your data remain therefore completely in your hands.
You cannot edit or delete the actito_support account. However, you always retain the possibility to cut access to the Actito teams by deactivating the account.
Please note that such a deactivation would prevent any investigation in case of problems that require us to connect to your licence.